Archives: Computer and Internet
Considerations For Picking Ivr Solutions For Company Hotlines
January 10, 2013 at 3:59 pm by admin
When people call customer service hotline these days, they are no longer immediately welcomed by a live agent. Rather, they are met with a pre-recorded voice message informing them that they have called the customer service hotline of the company which then proceeds to narrating the menus that they can choose from so they can be transferred to the right department. If you are thinking of employing IVR solutions into your company’s contact center, there are a few things that you would need to consider. First of all, you have to determine how you would like to use the IVR system. There are companies that employ IVR tools merely to welcome callers into the hotline and transfer them to specific departments. Others however, choose IVR systems that can provide the information that the customer needs without needing to be connected to a live agent. If you choose this type of system, you will be able to cut back on the number of agents that you will need to hire but you would also need to assess whether your business is suitable for an advanced AI IVR system.
Another thing that you would need to consider when choosing an IVR system is the voice quality of the AI. It is important that the voice quality of your IVR system should be loud and clear to avoid customers getting frustrated because they can’t understand what the AI is saying. Lastly, you need to look at the other features that come with the IVR system of your choice. Make sure that it comes with an Avaya call recording tool so you can keep a record of all the calls that come in. These can serve as your reference when trying to determine how you can improve the way your company interacts with customers.
Posted in Computer and Internet
Different Kinds Of Cheap Printer Toner
May 9, 2012 at 12:20 pm by admin
Printer toners are now in demand. A lot of offices print a lot paper works for business and much other stuff they need. If you own the business, you would know how much these printer expenses cost. This kind of expense cost a lot of money and you might end up losing your business because of this expense. If you are tired of these printer expenses, you should buy a cheap printer toner for your office printers. There are different kinds of toners for every printer. You should know all about these toners before you buy one. You might end up buying the wrong one for your printer and you will just waste your money. You can buy these cheap toners in different office supply stores and online stores. You can really save money with these cheap toners. Your printer expenses will also go down.
If you do a lot of printing at home, you should find companies that sell cheap ink for your printer. If you buy the original cartridges for your printer, it can cost a lot of money. There are a lot of companies that sell cheap printer ink. They still have the same quality like the original ones. You will not be disappointed with the quality of the ink. Choose the companies that are trusted by a lot of people. You can ask people in different forums if the ink of the company you are interested in is good. These are just a few tips before buying cheap ink for your printer.
Posted in Computer and Internet